How Can We Help You?
How Long will it take to get my order?
During non-peak times of the year, allow up to 10 working days for your order to be made and shipped. Once posted your order will take up to 5 working days for delivery by regular post or 3 working days for Express Post.
If you're unsure about your order arriving in time for a special occasion, we're happy to help meet an achievable time frame. We just need to know about it in advance, so email email@example.com and we'll let you know what's possible.
Once your order has been posted you will receicccve a Confirmation Email from us with all your tracking details.
Express Shipping DOES NOT move your order forward in the queue. Express Shipping means your order will be delivered by an express courier service.
If your orde is URGENT, please contact firstname.lastname@example.org prior to ordering to discuss our shipping requirement.
Design Updates or Approvals
FAME-ily Art will send you a proof of your design or an update to your existing proof for approval. Make sure the email email@example.com isn't in your SPAM Folder!
For Best Results a Vector File needs to be used. Note: Your Logo pasted into a PDF or SVG file is not a Vector Image. A Vector has to draw from scratch. We do recreate any images.
Depending on your Logo a High-Resolution Black & White Transparent PNG File may also be used.
If you created your Logo in Canva you can share it with firstname.lastname@example.org .
Do we send to a PO Box?
Yes, we can.
I'm Overseas & would like to purchase a Gift for an Australian Resident with an Australian Shipping Address ?
When purchasing your gift use the Delivery Address as the Australian Residential Address & the Billing Address as your address (which can be Overseas). We will work with you to finalise Proof's etc and then ship it for you to the Australian Address.
Don't forget to include a special message during check out!
For assistance with Ordering, please email email@example.com
Can I add additional items to my order without additional shipping?
Yes, you can. Depending on what the items are it may extend the time required to ship your items. The best thing to do is get in Contact with us ASAP at firstname.lastname@example.org before ordering the additional items.
Can I Pick Up My Order instead of Posting it?
Our studio & warehouse is located in North Rock (North West Sydney), send an email to email@example.com and we can organise a pickup time with you.
Our Address is
Unit 77, 14 Loyalty Road
North Rocks, NSW 2151
When your order is ready we will message you or give you a call to pick it up. Once you have picked your order up, any postage charges will be refunded.
Do we offer Wholesale Pricing?
Yes, we do. Please contact us at firstname.lastname@example.org to get the ball rolling.
I had a look at Your Website & I would like to purchase something Custom, what can I do?
Yes, we can. Send us an email with your ideas to email@example.com and lets see what we can create together.
What happens if my Order is Damaged when I received it?
All oiur product are quality assessed & carefully packed. If our recieved your item & and it is damaged, we kindly ask you get in contact with us at firstname.lastname@example.org
to allow us to assess the damage. Please provide photos of the damaged goods, preferably in box, & send them to us via email within 24 hours.
What happens if I break my items once I receive them?
We understand acciends happen! If your item is unintentionally damaged within 24 hours of recieveing your product. We ask that customers please send photos of the damage to email@example.com We look at each situation on a case by case basis & work with our customers to determine how we might be able to help.
Do you offer Returns & Cancellations ?
We have a strict no returns policy with any of our products. In the event your order is incorrect or you have received the wrong order. Please email ASAP firstname.lastname@example.org
We can offer a full refund on order items if the product hasn't been made or specific material hasn't been ordered for your project. Please email ASAP email@example.com